Help

Ordering, delivery and other great stuff

How to place an order

Have a browse, add beer, cider, tickets or merchandise to your basket and checkout! Or if you’d rather speak to someone about an order, give us a bell on 01572 770065 and you can place an order directly with the Grainstore Brewery

Payment methods

Payment is made via PayPal, but don’t worry if you don’t have a PayPal account as you are also able to pay via VISA, Mastercard, Maestro and American Express.

Collection Only Products

A number of items in the shop are marked for collection only due to their nature. If you add one of these products to your basket, then we will assume you will collect all items in your order and no delivery costs will apply.

Delivery Costs

We endeavour to offer the best value we can when delivering your goods to you and will bundle your goods into as few parcels as we can. The following costs will apply:

Up to 100 grams – £1
100 to 500 grams – £2.95
501 grams to 1kg – £5.95
1kg to 10kg – £7.95
10kg to 20kg – £12.95
20kg to 30kg – £14.95
30kg and above – £17.95

Offer codes and coupons

Enter your coupon code on the Basket or Checkout pages and click the Apply Coupon button. If you have any problems using a coupon email us at orders@grainstorebrewery.com.

Cancelling an order

If you would like to cancel your order for any reason, give the order team a call on 01572 770065 as soon as possible, and we’ll do everything we can to cancel your order and refund your payment.

Refunds

If your parcel is damaged then please let us know by emailing us at orders@grainstorebrewery.com and we’ll sort something out with you.

Delivery

We aim to despatch all orders via Royal Mail or UPS within 7 days of your order. If the merchandise has not reached you within 14 days of order please e-mail: orders@grainstorebrewery.com and will try to sort out any problems as soon as possible

If no one is home, the courier will leave a card to say they have tried to deliver and it will give you some options for collection or re-delivery.

Other useful nuggets of information…

We’ll never pass your details onto any 3rd parties (other than the courier, who will need your address to deliver your wine!).

We use recognised couriers services to deliver your goods.

They will leave it in a safe place if you’re not in. Please note, if you ask us to leave the package somewhere (and therefore we don’t get a signature from you) then it is at your own risk.

If you have any delays or problems, just give us a call on 01572 770065 or email us at orders@grainstorebrewery.com