Our Frequently asked questions

If you can’t find the answer to your question, below, then please get in touch where we’ll be more than happy to help.

How do I place an order?

What payment methods do you accept

Can I collect my order?

What are your delivery costs

Do you have any offer codes and coupons

How do I cancel my order

I want a refund, how do I get one?

How long does delivery take?

Other useful nuggets of information…

We’ll never pass your details onto any 3rd parties (other than the courier, who will need your address to deliver your wine!).

We use recognised couriers services to deliver your goods.

They will leave it in a safe place if you’re not in. Please note, if you ask us to leave the package somewhere (and therefore we don’t get a signature from you) then it is at your own risk.

If you have any delays or problems, just give us a call on 01572 770065 or email us at